Terms & Conditions

1. Acceptance of Terms

By making a booking with Izmir Airport Transfer, you confirm that you have read, understood and agree to these Terms and Conditions in full. These terms form the entire agreement between you (the customer) and Izmir Airport Transfer (operated by Spinoza Travel Agency) for the provision of private transfer services.

If you are booking on behalf of a group, you confirm that you have the authority to accept these terms on behalf of all passengers travelling.

2. Booking & Confirmation

A booking is considered confirmed only once you receive a written confirmation email from Izmir Airport Transfer. If you do not receive a confirmation email within a reasonable time after submitting your booking, please contact us directly via WhatsApp or email before assuming your transfer is confirmed.

Bookings must be made at least 6 hours before the scheduled transfer time. Same-day bookings are not accepted. If a booking is submitted with less than 6 hours notice before the transfer, we cannot guarantee availability and will contact you to advise.

We will make every effort to contact you by WhatsApp or email 1 to 2 days before your transfer to confirm the details. We encourage you to respond to this confirmation message to ensure everything is in order.

3. Payment

All prices are quoted in Euros (EUR). Payment is made in cash directly to the driver upon reaching your destination — no prepayment is required at the time of booking.

We accept payment in EUR, GBP, USD and TRY. We strongly recommend paying the exact quoted amount in Euros to avoid any currency conversion complications.

If you choose to pay in GBP, USD or TRY, you are responsible for calculating the equivalent amount at the current exchange rate. We suggest using Google Currency Converter or a similar tool at the time of payment to determine the correct amount.

4. Cancellation Policy

We operate on a trust basis. We understand that travel plans change and we ask that you notify us as soon as possible if you need to cancel your transfer — by WhatsApp or email.

Since no prepayment is taken, there is no financial penalty for cancellation. However, we invest time and resources in preparing for your transfer — including vehicle preparation, driver scheduling and flight monitoring. We kindly ask that you cancel with as much notice as possible so that we can reallocate resources accordingly.

Repeated last-minute cancellations without notice may result in us being unable to accept future bookings from the same customer.

5. No-Show Policy

We operate entirely on trust. No payment is taken in advance, and we have no mechanism to charge customers who do not show up for their transfer. We ask all customers to treat this service with the same respect and honesty with which it is offered.

If you are unable to make your transfer, please notify us as soon as possible so that your driver is not kept waiting unnecessarily.

If a customer repeatedly fails to show for confirmed bookings without prior notice, we reserve the right to decline future bookings from that customer.

6. Flight Delays & Diversions

We monitor all inbound flights in real time from departure. If your flight is delayed for any reason, your driver will be informed automatically and will adjust their arrival time accordingly. There is no additional charge for flight delays — we will be there whenever your flight lands.

In the event that your flight is diverted to a different airport entirely (for example, diverted from Izmir Adnan Menderes Airport to another airport), we are unable to complete the original transfer. In this situation, neither party will bear any financial liability. We will work with you to reschedule the transfer for when you are able to travel to Izmir.

7. Driver Waiting Time

Your driver will be waiting inside the arrivals terminal at Izmir Adnan Menderes Airport holding a sign with the lead passenger's name. We guarantee a minimum waiting time of 60 minutes from the time your flight lands, to allow for passport control, baggage collection and customs clearance.

In practice, we will often wait longer depending on our operational schedule at the time. However 60 minutes is the guaranteed minimum.

If you are unable to locate your driver within the terminal, please call or WhatsApp us immediately using the contact details on your confirmation email. Do not leave the terminal before contacting us.

8. Vehicle & Substitution

We operate a fleet of Mercedes vehicles. We will make every effort to provide a Mercedes Vito (for groups of 1 to 5 passengers) or a Mercedes Sprinter (for groups of 6 to 15 passengers) for your transfer.

In exceptional circumstances where a Mercedes vehicle is unavailable, we reserve the right to substitute an equivalent vehicle of another brand. Any substitute vehicle will be clean, well-maintained, air-conditioned, comfortable and appropriate for the number of passengers booked.

In the event of a mechanical breakdown or vehicle problem during your transfer, we will dispatch a replacement vehicle as quickly as possible. We guarantee that a replacement vehicle will reach you within 2 hours of the breakdown occurring. We will keep you informed throughout and ensure your transfer is completed.

9. Luggage

Our standard luggage allowance is 1 large suitcase and 1 carry-on bag per passenger. This is the basis on which our vehicle capacities are set — we carry a maximum of 5 passengers in a Vito and 15 in a Sprinter specifically to ensure adequate luggage space.

If your group has additional luggage beyond this allowance, we will accommodate it at no extra charge provided it fits comfortably within the vehicle.

If the volume of luggage is such that it cannot fit in the booked vehicle alongside all passengers, we may need to dispatch a second vehicle to carry the excess luggage. In this case, the charge for the second vehicle will be equal to the original transfer price. We will discuss this with you before proceeding.

10. Child Seats

We provide child seats free of charge. If you require a child seat, please specify this in the Special Requests field when making your booking.

We guarantee the provision of 1 child seat per booking when requested in advance. If you require more than 1 child seat, please state the exact number required in your booking. We will do our best to accommodate multiple child seats but cannot guarantee availability for more than one per booking.

Child seats are provided as a courtesy. Parents and guardians remain responsible for the correct fitting and use of child seats throughout the journey.

11. Passenger Conduct

All passengers are expected to behave in a respectful and considerate manner towards the driver and other passengers throughout the journey.

• Smoking is strictly prohibited inside all vehicles.
• Alcohol consumption inside the vehicle is not permitted.
• Pets are welcome provided they are transported in a suitable, secure pet carrier or container throughout the journey.

The driver reserves the right to refuse or terminate a transfer if a passenger's behaviour poses a risk to safety or causes significant disruption. In such cases, no refund will be applicable.

12. Unaccompanied Minors

We do not accept bookings for unaccompanied passengers under the age of 18. All passengers under 18 must be accompanied by a parent, legal guardian or a responsible adult aged 18 or over for the duration of the transfer.

13. Route

The driver reserves the right to determine the most appropriate route to the destination. This will generally be the fastest and most practical route available at the time of travel, taking into account traffic conditions, road works and other factors. Passengers may suggest a preferred route, which the driver will consider, but the final decision rests with the driver.

14. Subcontracting

In periods of high demand, Izmir Airport Transfer reserves the right to subcontract transfers to trusted partner drivers and vehicles. Any subcontracted vehicle will meet the same standards of cleanliness, comfort and professionalism as our own fleet. The terms of this agreement apply equally to subcontracted transfers.

15. Liability & Force Majeure

Izmir Airport Transfer carries full insurance for passenger transportation as required by Turkish law. In the event of an accident or incident caused by our driver, our insurance will apply in accordance with applicable Turkish law.

We are not liable for any indirect losses, missed flights, missed connections, lost business or consequential damages arising from delays beyond our reasonable control.

We accept no liability for circumstances beyond our reasonable control, including but not limited to: extreme weather conditions, natural disasters (including earthquakes), road closures, government-imposed restrictions, strikes, civil unrest or any other event that makes it impossible or unsafe to complete the transfer. In such cases, we will notify you as soon as possible and work with you to find a solution where feasible.

16. Incorrect Booking Information

It is the customer's responsibility to provide accurate information at the time of booking, including the correct flight number, arrival date, arrival time, number of passengers and destination address.

If incorrect information is provided and we are unable to locate or reach the passenger as a result — or if we dispatch a vehicle based on incorrect details and the transfer cannot be completed — we are unable to accept financial responsibility for either party. We ask customers to double-check all booking details carefully before submitting.

If you realise you have provided incorrect information, please contact us immediately by WhatsApp or email so that we can update your booking before the transfer takes place.

17. Disputes

We are committed to providing an excellent service. If you have a complaint or concern about any aspect of your transfer, we ask that you contact us directly in the first instance — by WhatsApp, email or phone — giving us the opportunity to resolve the matter promptly and fairly.

We will acknowledge all complaints within 48 hours and aim to resolve them within 7 working days.

We respect EU consumer protection principles as a courtesy to our international guests. However, as a Turkish-registered business, this agreement is governed by Turkish law and any unresolved disputes are subject to the jurisdiction of Turkish courts.

18. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Turkey. The courts of Aydin Province, Turkey shall have exclusive jurisdiction over any disputes arising from or in connection with these terms.

Nothing in these terms affects any statutory rights you may have under the laws of your country of residence.

19. Contact

If you have any questions about these Terms and Conditions, or wish to raise a complaint, please contact us:

• WhatsApp / Phone: +90 507 579 19 88
• Email: [email protected]
• Address: Spinoza Travel Agency, Ege Mah. 419. Sokak Efes Evleri Sitesi 3. Blok No:11, Kusadasi, Aydin, Turkey
• TURSAB License No: 8445